Returns will be accepted up to 30 days from date of customer receipt. Shipping charges are non-refundable. Returned items are subject to a 15% restocking fee. Product(s) must be in new and re-salable condition with original packaging. No returns on personalized items, precut bands or custom printed bands. Return shipping is not paid for returned items unless a wrong or defective item was sent.
Wrong, damaged or defective products must be returned within 30 days of purchase and will be replaced by either an identical item, a similar item, or we will refund you in full at your discretion. (Credit cards cannot be refunded after 30 days from the original date of purchase.) We will replace and ship a defective or damaged product at no extra charge. You must receive authorization from us before returning any items to us. You will void the returns policy if you ship products to us without authorization.
Warranty items are at the manufacturer’s discretion. Most warranties are 30 days or less.
Please follow these easy steps:
1) Contact us by calling 864-346-0945 from 9 am to 5 pm, Monday through Friday or email at firstname.lastname@example.org, and explain to us the reason for the return. If the item is damaged or defective, we will send you a prepaid return label.
2) Carefully re-package your box in its original packaging to prevent shipping damages.
3) Failure to follow these instructions may void this policy.